A nightmare on spreadsheet

Our latest customer case study has all the makings of a Hollywood blockbuster. There’s a faraway location (Sweden, to be precise). A bunch of plucky young adventurers, in the staff of top working-at-height training, products and consultancy firm C2 Vertical Safety.

And then there’s an evil antagonist: the spreadsheet. For inspection recordkeeping, “we tried different systems, but we always ended up coming back to the same spreadsheet nightmare,” says Martin Malmberg, C2’s direct business marketing director.

Like Grendel in the Anglo-Saxon poem Beowulf, the spreadsheet would come stalking during C2’s darkest moments: when the company carried out its annual midwinter stock-taking exercise.

Then, C2 had to practically shut down for a fortnight so staff could carry out equipment inspections and bring records up to date. But help came from the hand of a stranger from afar.

C2 happened to know a UK company called Lyon, which was using Papertrail to track its Industrial Rope Access Trade Association certifications. C2 was intrigued by the platform’s potential, and that’s how the story came to a happy ending.

“We tried it and fell in love instantly,” says Malmberg. “It’s very easy to learn and easy to use.”

The annual inspection is more efficient thanks to Papertrail. And Papertrail’s ease of deployment and use of the platform is important because C2 now sells the platform to its customers.

Over time, says Malmberg, C2 hopes to use Papertrail’s powerful reporting and analytics capabilities to remind clients when they should be scheduling training and equipment inspections or replacements. Needless to say, we’re looking forward to the sequel.

Read the full case study And contact us for more information about how to make your organisation safer and more efficient.

Making sure your white-knuckle experience is safe

How do you make sure your customers are perfectly safe while giving them the thrill of their lives? That’s the dilemma facing UK-based Zip World, which has built a business on pushing the boundaries of what is possible with a pulley suspended on a cable.

In 2013, for example, it established the record for the longest zip line in Europe, spanning a mile and sending riders along at more than 100 miles per hour. The following year, it opened Zip World Velocity, the first four-person zip line in Europe.

And in 2015 it inaugurated Zip World Caverns, the world’s largest fully underground zip line course. Other Zip World attractions, including Bounce Below, Zip World Fforest and Zip World London, all vie to offer thrill seekers the very best in white-knuckle rides.

Naturally, though, Zip World takes care to make sure its customers are perfectly safe all the time. Items such as carabiners and harnesses are inspected every month, while the cables and other zip line components are checked daily.

Carrying out the checks is only part of the story, though. As its business has grown, Zip World has needed to professionalise the way it recorded and stored inspection reports. So in 2014 the company introduced Papertrail to manage all of its inspection activity.

Today, the system handles more than 7,500 records on behalf of 46 members of staff, who deal with critical business functions ranging from employee qualifications and certification to the management of equipment across five venues.

The company is now enjoying a host of benefits too long to go through in a short blog post. But if you want to find out more, take a look at our new Zip World case study. And then get in touch to find out how your white-knuckle experience could be just as safe.

Contact us now for more information about how to make your business safer and more efficient.

The £50,000 gift a PPE manufacturer gave its customers

If you work in a large business you probably know how important it is to keep your corporate customers happy. And how difficult it can be sometimes to do something that really matters.

At least one personal protective equipment (PPE) manufacturer has hit the right note, though, with an idea that makes life easier for its top clients… and at the same time saves them up to £50,000 a year.

That is roughly the value of the administration time invested every year by DMM’s biggest customers when they had to keep track of all their PPE by hand.

As a maker of premium products, DMM knew that wasn’t good enough, particularly when some of its larger customers were placing orders for more than 10,000 items a year. That’s why DMM decided to add RFID tag scanning to its products in 2014.

The DMM iD tagging scheme made it a lot easier for customers to log product data, for example for inspection purposes.

But Robert Partridge, DMM’s product manager, knew the icing on the cake would be to also provide a software system that could store all that information. This was not a task for DMM, though.

Partridge had seen other hardware manufacturers try and fail when it came to developing software to go with their products. It just wasn’t a core skill, which meant the results would be costly and possibly sub-standard. Fortunately, Partridge knew where to look for help.

At the time, DMM was sharing a business park with Papertrail. The two companies started talking, and Papertrail’s technical experts set about integrating the Papertrail platform with DMM’s back-office systems.

The upshot is that now a customer who scans a DMM product serial number can quickly and easily import the product details to their Papertrail account, at no additional cost.

Partridge estimates this could ultimately save up to 90% of the administration time involved in an inspection, and some of DMM’s customers have already halved the time they need for inspections every year.

Besides saving time and money on inspections, the customers are using their PPE for longer. Before, many would simply throw the equipment away when it was due for inspection, because it was cheaper to buy new items than to spend time on checks.

Now they are saving on new purchase costs without having an impact on health and safety standards… which is plenty of reason for customers to feel happy about choosing DMM.

  • To find out more about the DMM story, read the case study

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