Making sure your white-knuckle experience is safe

How do you make sure your customers are perfectly safe while giving them the thrill of their lives? That’s the dilemma facing UK-based Zip World, which has built a business on pushing the boundaries of what is possible with a pulley suspended on a cable.

In 2013, for example, it established the record for the longest zip line in Europe, spanning a mile and sending riders along at more than 100 miles per hour. The following year, it opened Zip World Velocity, the first four-person zip line in Europe.

And in 2015 it inaugurated Zip World Caverns, the world’s largest fully underground zip line course. Other Zip World attractions, including Bounce Below, Zip World Fforest and Zip World London, all vie to offer thrill seekers the very best in white-knuckle rides.

Naturally, though, Zip World takes care to make sure its customers are perfectly safe all the time. Items such as carabiners and harnesses are inspected every month, while the cables and other zip line components are checked daily.

Carrying out the checks is only part of the story, though. As its business has grown, Zip World has needed to professionalise the way it recorded and stored inspection reports. So in 2014 the company introduced Papertrail to manage all of its inspection activity.

Today, the system handles more than 7,500 records on behalf of 46 members of staff, who deal with critical business functions ranging from employee qualifications and certification to the management of equipment across five venues.

The company is now enjoying a host of benefits too long to go through in a short blog post. But if you want to find out more, take a look at our new Zip World case study. And then get in touch to find out how your white-knuckle experience could be just as safe.

Contact us now for more information about how to make your business safer and more efficient.

Could ‘small data’ help cut offshore wind costs?

Talk of ‘big data’ is all the rage in the wind industry. The ability to crunch massive amounts of turbine data in near-real time is seen as a key way to help cut costs, particularly in operations and maintenance.

Offshore Wind Magazine, for instance, says “big data has a large role to play in areas such as turbine design, monitoring and maintenance.”

This is undoubtedly true. The problem for wind farm operators is that big data systems are complex and expensive. And sometimes it can be hard to see if the financial benefits they will yield are worth the investment.

Not all wind farm data requires a big number-crunching approach, though. Take equipment inspection records, for instance.

The mere act of using a platform such as Papertrail to track this data can yield significant benefits in terms of operational efficiency, cost reduction and worker safety.

And since it is delivered from the cloud in a software-as-a-service package, it couldn’t be easier to set up and use. It’s big data in terms of its capabilities and advantages, but decidedly ‘small data’ in terms of its drain on the business.

Papertrail is already being used to great advantage across the offshore wind industry, by major project developers such as Innogy Renewables UK and specialist contractors such as Offshore Painting Services.

Why not use this small data gem to help your renewables business run more safely, smoothly and cost-effectively, too?

Contact us now for more information about how to make your organisation safer and more efficient.

Improving council services with better inspections

Collecting waste might not sound like a dangerous affair. But it happens to be one of the riskiest occupations in the UK, mainly because it involves operating heavy machinery and operatives working alongside large vehicles in the highway.

This means local authorities need to keep a close eye on health and safety standards in their refuse collection operations. It is important to carry out regular inspections and deal rapidly with any shortcomings.

But maintaining first-rate inspection regimes is not easy when waste collection crews are constantly on the move, often labouring outside of normal working hours with little time or opportunity to stop.

At the City of Cardiff Council, the inspection team found a way to overcome this problem: using Papertrail for its safety equipment inspection records.

With Papertrail, inspection results can be logged from anywhere, using mobile devices, and the system could be set up to trigger alerts regarding follow-up actions.

In April 2017, Papertrail was rolled out across the Council’s waste collection services, which covers two shifts consisting of 120 workers and 36 vehicles. Today, Papertrail is helping to improve the quality of Cardiff’s waste and recycling collections in many ways.

To get the full story, have a look at our Cardiff Council case study. And if you are interested in getting similar results in your organisation, then get in touch.

Contact us now for more information about how to make your organistion safer and more efficient.

Let’s help the UK make working at height safer

I’m unaware of the last time working-at-height safety was a government priority. But last month the UK Government issued a call for advice on this very topic.

More specifically, a committee investigating working-at-height injuries and fatalities put out a statement, through an All Party Parliamentary Group (APPG) on Working at Height, seeking information to understand fatal fall causes and solutions.

The committee is concerned that falls from height, and falling objects, account for the highest number of preventable fatalities and injuries across all sectors in UK industry, according to the APPG.

“The APPG will seek to understand the root causes and propose effective, sensible measures to reduce this toll and send people safely home from work,” it says.

For now, the APPG is asking industry players to provide answers to eight simple questions, such as ‘what are the primary reasons for falls?’ or ‘are there specific measures you believe are necessary?’

As a business committed to improving operational safety through improved personal protective equipment management, at Papertrail we are naturally delighted that this issue has been taken up by the UK administration.

And we are keen to spread the word so the APPG gets as much support as it can from industries employing working-at-height practices.

To get involved, take a look at the APPG’s questions and submit your responses by March 2, 2018, to or Working At Height APPG, 32-34 Great Peter Street, London, SW1P 2DB.

Contact us now for more information about how to make your organisation safer and more efficient.

Questions about GDPR?

If you’re working in a European Union (EU) business and you haven’t heard about GDPR already, then you should have… and you will in 2018.

The General Data Protection Regulation is an instrument by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the EU.

It has been variously called “a game-changer” and “the biggest shake up in 20 years.”

But for companies that must comply with it by May 25 this year, the regulation, which gives citizens much greater control their personal data, is potentially a bit of a headache.

The key thrust of GDPR is that it allows citizens to better control their personally identifiable information (PII). The EU says the regulation will give citizens:

  • The right to know when their personal data has been hacked, since organisations will have to inform individuals promptly of serious data breaches, and will have to notify the relevant data protection authority.
  • A clearer right to erasure (or the ‘right to be forgotten’), so when an individual no longer wants their data processed and there is no legitimate reason to keep it, the data will be removed.
  • Easier access to their data, including providing more information on how that data is processed and ensuring that the information is available in a clear and understandable way.
  • A new right to data portability, making it easier to transmit personal data between service providers.

For companies, the challenge will be to identify all relevant PII and make sure it can be easily provided to an individual or deleted if needed. And this PII can include all information about staff and customer certifications.

If you hold this kind of information on spreadsheets or other traditional methods, complying with GDPR could be a problem because you have to track down and take into account every single copy of documents containing PII.

That is why you might want to consider moving to a central, cloud-based system such as Papertrail. With Papertrail, you store all relevant certification data in one place, and can access it quickly and easily from anywhere.

You also benefit from holding the data in a highly secure environment, where access is restricted to the administrators you choose. In theory, Papertrail covers most of the GDPR boxes you need to worry about… but by all means get in touch for more information.

Contact us now for more information about how to make your business more efficient and compliant, no matter where you are.

Could greener energy yield a ‘safety dividend’?

The UK energy system ended last year on a high note. According to the National Grid, 2017 was the greenest year ever for electricity in the country. Renewable energy sources provided more power than coal for around 90% of the year.

This is clearly great news for those concerned about climate change. But increasing the UK’s reliance on renewable energy may have another, less obvious advantage, linked to safety.

Coal, oil and gas are all hard to get out of the ground. They can catch fire or explode when handled. And they are major sources of air pollution. This all means they can have a significant impact on health.

Coal, for instance, is thought to cause 100,000 deaths per trillion kilowatt-hours of electricity, which is about the amount that Russia consumed in 2014. For the same amount of electricity, oil kills around 36,000 people. Natural gas results in 4,000 deaths.

The death rates from renewable energy, meanwhile, are comparatively small. Rooftop solar panels, which are made in pristine lab conditions and have practically no pollution or maintenance risks during operation, have a mortality rate of 440 per trillion kilowatt-hours.

Wind power is even safer, with a mortality rate of just 150 per trillion kilowatt-hours. Naturally, these figures should not discourage renewable energy companies from striving to improve safety.

But it is also clear that simply switching from fossil fuels to wind and solar could cut energy sector-related deaths by two or three orders of magnitude, which is a major achievement.

The key, of course, will be for the wind and solar industries to maintain or improve their safety records wherever possible. This won’t happen automatically.

On the contrary, even though wind and solar are inherently safer than coal, oil or gas, the fact that renewable energy sectors are growing rapidly means special emphasis needs to be placed on keeping safety standards high while scaling up production.

Part of this will need to be through improved training and policies. Part of it will be through the application of technologies ranging from drone-based inspections to personal protective safety equipment management systems, such as Papertrail.

Provided renewables firms make sure this remains a priority, the move to clean energy could deliver a safety dividend as well as better deal on climate.

Contact us now for more information about how to make your wind business safer.

Elevating wind turbine lift maintenance

Could smart tracking systems give wind turbine elevator maintenance a lift? This might seem like a trivial question, but it’s not. Lift availability is an important health and safety topic for the wind industry. And on reflection, it’s hardly surprising.

In 2015, according to the US National Renewable Energy Laboratory, the average hub height for offshore wind turbines was around 90 metres, which is about as tall as the Statue of Liberty (or a bit shorter than Big Ben, for readers this side of the pond).

As you can imagine, having to climb up stairs this height is an exhausting affair, particularly within the confines of a turbine tower. That is why turbine towers come equipped with lifts.

According to a G+ Global Offshore Wind report from March 2017, “lifts are ‘usually available’; however, where unavailability occurs it can have a dramatic impact upon work packages, and its effects can be chronic both for physical health and morale.”

Clearly, if a lift isn’t working then it would be pointless and possibly dangerous to try to use it. But lifts aren’t always unavailable because of a fault. G+ says: “Another common reason for unavailability is the lift being overdue for its statutory inspection.”

With the availability of platforms such as Papertrail, specifically designed to track inspections, it seems remarkable that wind farm operators could hamper productivity and compromise health and safety because of an inspection oversight.

And let’s be clear about the risks here. Says G+: “The impact of climbing activities on health, safety and well-being is considered to be significant, and effects can be direct or indirect. Direct effects include immediate and delayed musculoskeletal strain.

“Issues have included several older technicians suffering from knee muscle strain and pain and these effects have been reported on incident/injury forms.”

It is important to stress that offshore wind technicians work in environments where every care is usually taken to ensure health and safety.

In 2016, for example, there were only nine emergency response or medical evacuation incidents in the whole of the UK offshore sector. Everyone in the industry will be hoping to keep this level as low as possible.

All we are saying is that, in this day and age, missing lift inspections shouldn’t be a factor.

Contact us now for more information about how to make your renewable energy business safer and more efficient.

Shining a light on solar power safety

The wind industry is doing a great job of creating safe operating conditions in a frequently hostile and dangerous environment. There have been incidents, to be sure, but in general wind has a great safety record compared to other power sectors.

In part, this may be because it is hard to take safety for granted when you are working on a wind turbine. Up high above the ground, surrounded by moving parts, it makes sense to put safety first. Not all renewable energy workers operate in the face of such clear risks.

Take solar panel installers, for instance. Solar PV has got to be one of the safest forms of power generation you can imagine. It has no moving parts. It will not spill or burn. And if the sun isn’t shining it won’t even produce an electric current.

But that is not to say the sector is free from risk. In 2015, for example, a solar installer tragically died after falling through the roof of a barn in Preston, UK, while he was putting up panels.

His employer, Eco Generation, was fined £45,000 after it emerged the company had failed to provide vital safety equipment. “The court was told there were several measures Eco Generation could have taken to protect workers,” Installer Magazine reported.

As with many work-related incidents, it appears this was sadly a case of an accident that could have been avoided if the right safety culture had been in place.

There are many ways a business can improve safety, and one of the most basic, which will also help to improve business efficiency, is to have a smart tracking system in place so each technician goes to work with the right equipment, in the right condition.

The solar sector might seem like a low-risk industry, but as long as rooftops and high voltages are concerned it would pay to play it safe… and introduce the kinds of technologies that wind companies have been relying on for years.

Contact us now for more information about how to make your business a safer, more efficient place.

6 ways to make your workplace safer in 2018

Think - safety first! Workplace safety in 2018

Here’s one New Year’s resolution worth saving for January: what can you do to make your workplace safer? Improving health and safety at work is never a bad idea. And you don’t need to invest much to make it happen. Here are six simple things you should be doing.

  1. Train your people

Basic training can make all the difference when an emergency strikes. Make sure health and safety training is hard-baked into your business and use a tracking platform such as Papertrail to check that people have the knowledge they need.

  1. Inspect your workplace

Loose wires, crumbling infrastructure, blocked fire escapes… it is easy to overlook potential hazards, which is why regular safety inspections are key. Keep a note of your findings, and a schedule of inspection dates, using Papertrail.

  1. Investigate incidents

Get to the bottom of the issue when things go wrong, and bear in mind you may need to present paperwork to the authorities. Store all relevant information in a way that is easy to access.

  1. Maintain records

Inspections and certificates don’t mean much if you don’t keep track of them. Implement a tracking system so you have a 360-degree view of all safety-related matters at any point in time.

  1. Have a health and safety plan in place

Every workplace has its hazards, so know yours and think about what should happen in an emergency. Write it down and make sure your people know about the plan.

  1. Check your equipment

If your workers require personal protective equipment (PPE) then it is vital their kit is checked for safety and reliability. Many PPE manufacturers now make it easy to track inspections via industry-standard platforms such as Papertrail.

Contact us now for more information about how to make your workplace a safer, more efficient place.

What if each item of equipment had a passport?

One of the great things about our data-driven age is the amount of information we can get on everything. From the calories in your breakfast cereal to the second-hand value of your car, information is just a few keystrokes away. And this is just the beginning.

Take personal protective equipment (PPE). Until recently, the most you might know about this was a) whether it was yours and b) where it was.

But since this equipment is essential for safety, it’s useful to know a bit more, like how much it has been used, by who, and for what. The ideal would be for every item to have its own passport: a record of its travels through life.

That ideal is rapidly becoming possible thanks to the advent of smart PPE management platforms such as Papertrail. This technology allows you to keep a track of every inspection from purchase to disposal, along with any extra information you may feel is useful.

This data can help you make decisions about what material to use for given tasks, for example, or when you may need to start thinking about ordering replacements.

Linking this information to each item of PPE is the first step in the ongoing evolution towards the Internet of Things, when intelligence will be embedded into everyday items.

In future, PPE items will be able to tell you where they are and what they are doing in real time, communicating via sensors and sending alerts when problems occur. We’re not quite there yet, but the passport concept is a good indication of the direction of travel.

Find out more about smart PPE management