Looking after lone workers is a big responsibility. If you have an employee, such as a security guard or night watchman, who is on their own for long stretches of time then you need to make sure they can get help if they are in trouble.
This need has spawned a small technology industry addressing the fact that many lone workers, of which there are about 4 million in the UK alone, may not be able to able to use their mobile phones to call for help in the event of a problem.
In the UK, for example, SoloProtect supplies a device called the Identicom that provides personal safety features along with identity badge functionality for organisations such as the National Health Service.
If a health worker is in a potentially confrontational situation with no other staff around, by discretely pressing their identity card they can activate a hotline to an alarm receiving centre where an agent will record what is going on and send help if needed.
German firm LIV tec goes a step further with a gadget that will broadcast a user’s location if the bearer stops moving for a suspiciously long amount of time.
Such technologies can bring help to someone in trouble at a remote location, but they cannot prevent people from getting into trouble in the first place.
For that, you need to make sure that the equipment a worker is relying on does not cause an accident… and can be fully relied upon if it is needed.
An intruder alarm that fails to work, a fire door that will not open or a flare that will not ignite are all examples of equipment problems that can be challenging in any situation, but are potentially much worse when you have nobody around for backup.
And if you are equipping your lone workers with some form of alarm-giving device, you need to make sure the technology itself works whenever it is needed.
Thus the only way to really keep your lone workers as safe as possible is to make sure the items they may have to rely on are checked regularly, and any defects are logged in a way that is easy to see and assists with quick remediation.
Doing this is easy with a system such as Papertrail, which can help you schedule inspections at regular intervals and check that each inspection has been carried out. Don’t let your people leave without having it in place.