Redpoint Worcester Climbing Centre is a premier indoor climbing centre that requires the highest levels of safety and maintenance. To achieve this, they needed powerful software that could help them manage their equipment and maintenance schedules.
After using Papertrail.io for seven years, Redpoint has seen a marked improvement in efficiency and safety.
User friendly, easy to learn software
Papertrail has helped Redpoint improve efficiency by providing a simple and user-friendly interface that requires minimal training. Every staff member can easily use Papertrail, which has greatly reduced the amount of time spent training employees. The filters allow them to view what items need attention, which helps them focus more on safety-critical inspections.
With thousands of assets within the centre, Redpoint was mindful of the investment required for implementing a tracking system. Papertrail offered a scalable solution, with pricing based on a user basis and unlimited records, ensuring they had a flexible and tailored solution that met their needs.
"We've been using Papertrail for about seven years and I can confidently say that it's a fantastic software. It's super easy to use and we can easily train our staff on it.
We love the filters that let us easily see which equipment needs attention. It's a must-have for any centre manager."
- Abbie Wilkinson, Centre Manager, Redpoint Worcester.
Checklists
Redpoint also uses Papertrail's checklists within each folder, which has helped them streamline their maintenance schedules. They can easily keep track of when each piece of equipment was last inspected and who inspected it. This has reduced the risk of the same equipment being inspected twice due to poor communication.
"The checklists within each folder are incredibly useful and help us keep track of the maintenance schedule. We have thousands of assets and Papertrail allows us to keep an eye on all of them at once. Plus, with an unlimited number of records, we never have to worry about hitting a cap."
Customer Support
Papertrail's customer support has been invaluable to Redpoint. It has been essential to their handling an issue in a timely manner. The support team has always been prompt and responsive when they needed assistance.
Overall, Papertrail has helped Redpoint to maintain its reputation for safety and reliability.
By increasing efficiency and reducing manual training, they can focus on what they do best, providing a thrilling and safe experience for their customers.
"As a climbing centre, we require a bespoke system that can help us manage our equipment and safety, and Papertrail fits the bill perfectly.
The support that we receive from the team is just amazing. We are excited to see the changes that are coming up and are confident that it will only get better."
- Abbie Wilkinson, Centre Manager, Redpoint Worcester.
"Overall, Papertrail is an essential tool in helping us maintain our reputation for safety and reliability at Redpoint. We highly recommend it to anyone in need of a flexible solution for managing equipment and maintenance.
- Abbie Wilkinson, Centre Manager, Redpoint Worcester.
Redpoint Worcester Climbing Centre
Redpoint Worcester, renowned for its excellence and commitment to safety, leverages several modules of Papertrail.io to enhance its operations within the climbing industry.
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